Bosch provides users with comprehensive and intimate services
Make an appointment
Come to your door at the appointed time, introduce yourself, show your work permit, wear shoes, put the toolbox in place, and listen to the user’s opinions patiently
To accurately determine the cause of the failure and the parts to be replaced, if the product is over-insured, the user will be informed of the overinsured charges and show the charging standard, and obtain the user’s consent.
According to the relevant information issued by the headquarters, the product breakdown can be quickly eliminated and repaired in the user’s home.
Test & Examination
Guarantee that the product is repaired normally and there are no other hidden troubles besides repairing.
Patiently explain to users the basic use of common sense and maintenance common sense.
Return the product to its original position, clean the inside and outside of the product with a clean cloth, clean the floor and clean the maintenance tools.
Fees shall be paid strictly in accordance with the standards for presentation of fees,and issue receipt.If the user requests an invoice, the invoice must be given to the user.
Fill in the details of the maintenance record sheet, let users evaluate the maintenance quality and service attitude of the product, and sign it.
Take the initiative to return to users, understand the inadequacies of services and other needs of users, and answer users’questions about product functions, operation and use by telephone.